Gorail Travels understands clearly that The Buyers and Buyer’s Personal Information is one of Gorail Travels most important assets. Gorail Travels  stores and process Buyer’s Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Gorail Travels current Privacy Policy is available at the Privacy Policy Page. If The Buyers object to Buyer’s Information being transferred or used in this way please do not use Website.

We do not ask for the following details from a customer at any given point:

• 1. Net banking or Card transaction OTP
• 2. Debit/Credit card CVV
• 3. Remote access to any of the customer’s personal devices or accounts.

Information

Gorail Travels records, stores and analyses the data that is available to us through any of our platforms and stores. This includes The data that the Buyer provide when a purchase is made at the store or on the website. The following is the information we request the Buyer to furnish: a) Mobile and Email; b) First name/Last name; c) Postal code & d) Opt-in preference SMS/Email.

This data helps us make sure that we take every measure to make sure that our customers are safe while using any of our products during their sporting activities. Production in bulk can sometimes lead to defective manufacturing. As and when we identify this, we make sure the customers are contacted and made aware of the risk. Through various forms which are embedded in the communication that we send across to our customers. During the events, competitions and tournaments that we organize at the store. The data recorded during pre-store opening events conducted across the store catchment area.

Customer Data

To ensure that our customers are safe – If there arises a need to contact our customers with regard to the safety while using the product purchased, we will contact the Buyer only to let the Buyer know the safety concern and offer the Buyer an option to exchange/ refund or fix the product at no extra cost.

To be able to process exchange/refund incase the bill is lost. Our exchange period is 90 days from the date of purchase and warranty is 2 years.

To send marketing and promotional messages and other information that might be of interest to our customers. This is only done with the consent of customers. At any point in time the customer can opt -out from receiving these communications.

To enhance and optimize our business practices and user experience based on the research and analytics done using the customer data.

For studying catchment areas and taking decisions to open new stores. Making it possible to reach out to more customers.

Cookies

We use data collection devices such as “cookies” on our platforms to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on the Buyer/customer/user’s hard drive that assist us in providing the services. Cookies do not contain any of Buyer/customer/user’s personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow Buyer/customer/user’s to enter your password less frequently during a session. Cookies help us to provide information that is targeted to Buyer/customer/user’s interests. Most cookies are “session cookies,” meaning that they are automatically deleted from Buyer/customer/user’s hard drive at the end of a session. Buyer/customer/user’s are always free to decline/delete our’s cookies if your browser permits, although in that case Buyer/customer/user’s may not be able to use certain features on the platforms and Buyer/customer/user’s may be required to re-enter your password more frequently during a session. Additionally, Buyer/customer/user’s may encounter “cookies” or other similar devices on certain pages of the platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics helps us understand how our customers use the site.

You can read more about how Google uses your Personal Information here:

https://www.google.com/intl/en/policies/privacy/